Routing is one of the primary methods available in Kustomer for assigning conversations to support agents. In the Routing settings, you can pick general setting...

You can use queue keys to make queue rules smarter and easier to manage. This advanced feature allows you to associate a queue with a string identifier, wh...

This article will cover the tools that can process automations within any Kustomer organization, as well as provide use case examples and testing methods.Who ca...

The Amazon Connect integration allows your organization to support customers over the phone by providing a full view of that customer's history as soon as a...

Kustomer comes with preconfigured queue rule templates to help you start routing conversations to your agents. You can use the template as is or customize it to...

Leads and Administrators often need to monitor and follow up with agents to ensure they work efficiently. With the Team Pulse dashboard, you can see what agents...

The Routing report lets you see your queues and how well they perform, monitor agent availability, and monitor customer wait time. This report also provides a s...

Queue rules allow you to determine how inbound conversations and tasks are assigned to a queue using customer, conversation, or company data. For example, you c...

Routing lets you get customer inquiries and tasks from internal teams to the right agent. You can automatically route tasks and conversations from any channel t...

Teams in Kustomer offer a routing profile that allows you to assign various queues to your team, determining which conversations get assigned to agents and the ...